Reference

How hfive Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your account running and your transactions secure.

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Explore the Lobby Read FAQ

What We Collect and Why It Matters

hfive Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide during account registration — your name, email address, contact number and preferred currency (RM). When you make a deposit or withdrawal through Touch 'n Go eWallet, Boost or GrabPay, we record the transaction reference and amount so your account wallet

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stays accurate. We do not store your full e-wallet PIN or card number on our servers. Device data — your browser type, IP address and session timestamps — is logged automatically to detect unusual login activity and protect your account from unauthorised access. Players in George
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Town access the same account protections as anywhere else in Malaysia. If you contact our support team, those conversations are retained so we can follow up properly. We may also receive limited data from payment processors when a transaction is confirmed; that data is used only
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to reconcile your account balance. Access to and availability of this service depends on local law and is available only where local law permits. We do not sell your personal data to third parties for marketing purposes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICE

How We Protect and Manage Your Data

Data security at hfive is not an afterthought — it is wired into how deposits clear, how accounts are verified and how sessions are closed. Here is what that looks like in practice across four areas we take seriously.

Account Security

Each login session is verified against the device and IP on record. If something looks off, we prompt an OTP check before your account opens. Session tokens expire automatically after inactivity.

Payment Data

Transaction data from Touch 'n Go eWallet, Boost and GrabPay is encrypted in transit and linked only to your account reference. We never store raw payment credentials on the platform side.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel — turning off analytics cookies does not affect your account.

Data Retention

Account data is retained for as long as your account is active and for the period required under applicable law after closure. You may request a full data export or deletion by contacting support via live chat or email.

PRIVACY CONTACT

Reach Us About Your Privacy

If you want to review what data we hold, request a correction, or ask us to delete your account information, our support team handles these requests directly. Use any of the channels below and we will respond with the specific steps for your request.

Live Chat Start a live chat session from any page on hfive. Our agents can log a data request on your behalf and confirm the reference number before you close the window.

Email Support Send your data request to our support address. Include your registered email and the type of request — access, correction or deletion — so we can route it to the right team.

Account Settings Some data preferences, including marketing communications and cookie choices, can be updated directly inside your account settings without contacting support.

Common Questions About Your Data

These are the questions we hear most often about how your information is handled on hfive. If your question is not here, live chat is the quickest way to get a specific answer.

We collect your name, email, contact number and RM-denominated account preferences. We also log your device type and IP address to protect your account from unauthorised access.

No. We record only the transaction reference and amount for account reconciliation. Your e-wallet PIN, account credentials and card details are never stored on our servers.

Yes. Contact our support team via live chat or email with your registered account email. We will confirm the request and send your data summary within a reasonable timeframe.

Send a deletion request through live chat or email. We will close the account and remove personal data, except records we are required to retain under applicable Malaysian law.

We do not sell your data. Limited data is shared with payment processors like Boost and GrabPay only to confirm transactions. No data is passed to marketers or data brokers.

Session cookies keep you logged in; analytics cookies help us improve the lobby layout. You can turn off analytics cookies in account settings — this will not affect your deposit or account functions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Gameshfive Casino Apphfive App

How hfive Handles Your Personal Information

How We Protect and Manage Your Data

Account Security

Payment Data

Cookies and Tracking

Data Retention

Reach Us About Your Privacy

Common Questions About Your Data

01 What personal data does hfive collect when I register?

02 Does hfive store my Touch 'n Go eWallet or GrabPay details?

03 Can I request a copy of the data hfive holds about me?

04 How do I ask hfive to delete my account data?

05 Does hfive share my data with third parties?

06 How does hfive use cookies, and can I turn them off?

Privacy Policy

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