Reference

What Governs Your Account on hfive

These terms set out the rules that apply when you open and use an account on hfive — covering how your account is managed, what data we hold, and how disputes are handled.

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hfive What Governs Your Account on hfive
ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data is stored and processed in line with the practices described here. We collect only what is needed to run your account — registration details, payment method identifiers, and session logs. We do not sell your data to third parties. Cookies are used to keep your session active and to remember your login on the same device, which matters when you switch between a mobile session and a desktop one.

Data Retention

We keep your account data for as long as your account is active and for the period required after closure. You can request a summary of what we hold via the contact form.

Cookie Policy

Cookies on hfive handle session continuity — keeping you logged in when you return on the same device. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by a password and OTP verification at login. If you suspect unauthorised access, lock your account immediately from the security section and contact support.

Requesting Changes

To correct or remove personal data on your account, submit a request through the contact form. We aim to respond within a reasonable period and will confirm once the change is made.

POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about how these terms apply to your account, or you want to request a correction to your data, there are three ways to get in touch. Each channel connects to the same team — pick whichever fits your situation. Players in George Town or anywhere else in Malaysia can use the same contact paths.

Live Chat Start a chat directly from your account dashboard. This is the fastest path for urgent account or policy questions — the team can pull your account record during the session.
Contact Form Submit a written query through the contact form in your account settings. Use this for data requests or formal disputes where you want a written trail of the exchange.
Email Support Send your query to our support address listed in the footer. Include your registered account email so we can locate your record and respond directly to the right account.

Common Questions About hfive Terms

These are the questions we see most often about how our legal terms work in practice — covering account rules, data rights and what to do if something needs to be disputed.

Yes. The same account terms apply regardless of which payment method you use. Touch 'n Go eWallet, Boost, and GrabPay are all covered under the same account agreement.

You can submit a data access request through the contact form in your account settings. Include your registered email so we can locate the right record and respond accurately.

If local law restricts access in your area, we may suspend your account. Any account actions taken before the restriction — including pending withdrawals — are still processed under the existing terms.

We notify you at the email address registered to your account before changes take effect. Continuing to use your account after the notice period means you accept the updated terms.

Use the contact form and describe the transaction in question — include the date, amount and payment method (such as GrabPay or FPX). Our team will review the transaction record and respond in writing.

We do not sell your data. We share account data only where required by law or to process your payment through the relevant rail — for example, DuitNow or Maybank2u routing confirmation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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